Active Incident

Updated a few seconds ago

**AS45177 (Devoli) Core Network Status** Devoli support: 0800 DEVOLI or 0800-338-654 For unplanned Chorus outages/notifications, please go to http://outages.chorus.co.nz/ Chorus unplanned outages recently resolved please go to http://outages.chorus.co.nz/ and click on "Recently Resolved". For UFF planned and unplanned outages, please review: https://ultrafastfibre.statuspage.io/
South Island degraded performance.Operational

Incident Status

Operational

Components

UFB - New Zealand, DSL - New Zealand

Locations

Chorus Christchurch UFB, Enable Christchurch UFB, Chorus Christchurch DSL


July 8, 2026 21:14 NZST
July 8, 2026 09:14 UTC
MONITORING

Monitoring.

July 8, 2026 21:13 NZST
July 8, 2026 09:13 UTC
RESOLVED

Work was completed to move traffic to alternate routes, and service degradation resolved.

July 8, 2026 18:43 NZST
July 8, 2026 06:43 UTC
IDENTIFIED

Due to multiple fibre cuts in the South Island, some services may be degraded. We are currently working to move traffic to alternate routes to resolve.

Locations

UFB - New Zealand

Operational

DSL - New Zealand

Operational

NBN - Australia

Operational

Wireless/Mobile - New Zealand

Operational

DNS

Operational

Voice

Operational

Core Links & Services

Operational

Colocation & Datacenter

Operational

Web Services

Operational

1

Active Incidents

0

Upcoming Maintenances

10

Incidents Last 365 Days

History (Last 7 days)

Services not recovered after Chorus planned work CRQ000613865599Partial Service Disruption

Incident Status

Partial Service Disruption


Components

UFB - New Zealand


Locations

Northpower Whangarei UFB, Chorus Auckland UFB


Postmortem

https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/IQAM0UJTt6ZeTaMTPhHSGSIRAV0uZdQefu1nB02zbQafIxE?e=CfyMy1


July 15, 2026 14:47 NZST
July 15, 2026 02:47 UTC
RESOLVED

This has been moved to closed, PIR uploaded. https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/IQAM0UJTt6ZeTaMTPhHSGSIRAV0uZdQefu1nB02zbQafIxE?e=CfyMy1

July 9, 2026 14:43 NZST
July 9, 2026 02:43 UTC
MONITORING

Removing disruption flag.

July 8, 2026 18:35 NZST
July 8, 2026 06:35 UTC
MONITORING

The serving device has detected an internal error and restarted as a result. Services have self-restored in minutes, and our vendor is investigating further. This may negate any further emergency work tomorrow morning.

July 8, 2026 13:12 NZST
July 8, 2026 01:12 UTC
IDENTIFIED

We have identified an issue impacting a small number of customers where the customer's modem may not be able to re-establish a session if lost, leading to a loss of service. It appears this was unexpectedly triggered by planned works Chorus conducted last night. We are planning to reinitialise the affected handover overnight (after midnight), timed to minimise impact on the wider customer base. We continue to monitor the situation and may bring works forward should new information become available.

July 8, 2026 11:03 NZST
July 7, 2026 23:03 UTC
INVESTIGATING

Investigation is ongoing with Chorus and our Vendor.

July 8, 2026 10:05 NZST
July 7, 2026 22:05 UTC
INVESTIGATING

Issue raised with Chorus and our Vendor.

July 8, 2026 09:37 NZST
July 7, 2026 21:37 UTC
INVESTIGATING

We are currently investigating services offline following the Chorus-planned work CRQ000613865599.